Our Returns Policy

You will be pleased to know that we have a really simple returns policy that you can use in the unlikely event that something goes wrong. You have a full 60 days to make sure you are delighted with your purchase.

If you do want to return an item to us for any reason, then you can submit a returns request online. You can do this by clicking the “My Account” link which can be found at the top of every page and then login to your account. If you do not have an account or checked out as a guest then simply click on the “Create an Account” link and use the email address you used to place your order.

Once you are logged in to your account, click on “Completed Orders” and then “RETURN ITEM(S)” next to the order containing the item you want to return. You can check if this is the right order by first clicking on “VIEW ORDER DETAILS”.

Once you have clicked on the “RETURN ITEM(S)” button, simply fill out the form stating the reason for return and any comments you have and we will process your return as quickly as possible.

Our returns policy covers a variety of reasons for return. Get quick answers to the most common questions below.

 

Can I cancel my order?

Yes, you have the right to cancel your order within 7 days of placement for any reason. Please contact us and we can arrange a refund or issue a store credit.

 

What if my goods are damaged when they arrive?

Whilst we make every effort to pack your goods safely, sometimes items can be damaged in transit. If this is the case, then please submit a return by following the simple steps above and we can arrange a replacement to be sent to you.

 

How long will it take to process my return?

We will process your return as quickly as possible but please allow up to 30 working days for us to complete your return.

This allows for the time taken for us to receive your goods (up to 10 business days), processing time (3-5 business days) and the time it takes to refund your payment to your credit or debit card (up to 10 business days, although this may take longer, depending on the way your bank handles refunds). If you prefer however, we can also offer you a store credit or a refund to your PayPal account, which we can issue immediately once your return is processed to speed things up.

Do I have to pay for return postage?

No. We pay for the return postage, even if you change your mind and want to cancel your order.

 

Delivery information

We aim to process and dispatch orders within 1-2 working days via Royal Mail^® using your chosen delivery method.

Please see the guide below for estimated delivery times. Please note that although you will normally receive your order sooner, we cannot guarantee these timeframes.