Conditions of sale
General
We aim to produce products to the highest standards and qualities, so if any product falls below the high standards you expect, please write to us using the address on our contact page or give us a call - don't worry, we're nice!
Here is a link to our Contact page for your convenience.
Products containing seeds - germination
Whilst we aim to supply seeds of the highest quality and germination rates, we cannot guarantee 100% germination. However, if you find that germination is less than 50% then please contact us and we will supply a new packet of seeds.
Because of this, we supply 6 seeds in both our kits and seed sachets to ensure that you can grow a good harvest of chillies.
Appearance of chillies
Chillies produced from plants grown from our seeds are from the capsicum var. annuum family and produce entertaining looking chillies. Although images of Chilli Willies on this website are real and natural, we cannot guarantee complete likeness as chillies will vary from different plants and under different growing conditions.
We can however guarantee that you will receive genuine Peter Pepper seeds and that you will be entertained by this natural variation as they all share this striking appearance.
Delivery information
Delivery times
We process and send orders out within 1-2 working days via Royal Mail using your chosen shipping method as selected at when you checked out your order on our site.
Estimated delivery times, although indicated before payment is made, are approximately as follows:
UK
1st Class - 1-2 days.
2nd Class - 2-3 days.
Special Delivery - Next day.
Europe
AirMail - Estimated 5-7 days.
US & Canada
AirMail - 7-10 days
Rest of the World
AirMail 7-14 days
Damaged goods
Please note that whilst we make every effort to pack your goods safely, sometimes items can be damaged in transit.
Once your order has been processed and has left our premises, the responsibility is with the carrier and not us.
However, if you contact us within 7 days of your goods arriving, stating any damage, we will do our best to resolve any issues you may have. We also reserve the right to provide replacement products our discretion.
Customs and overseas orders - importation of seeds
Orders sent within the UK and Europe do not require a customs declaration for importing chilli seeds in retail packets.
However, if you are ordering from outside the UK and Europe we are required to fill out a customs declaration form which is affixed to your order. Most countries allow the import of seeds if they are retail packed, of a certain variety and below a certain quantity.
Chilli seeds do not normally require a Phytosanitary certificate for importation, particulary if they are for retail and are packaged as such.
However, please do check with your local agricultural department or customs to check whether you require a Phytosanitary certificate to import retail packets of chilli seeds. This certificate is to make sure the seeds are of proper variety and are free from contamination. Usually there is a small fee for this inspection.
We cannot be held responsible for the loss of goods and/or for any customs duties associated with the importation of seeds. By placing an order with us, you agree that the importation of retail packed chilli seeds is not restricted in your country, and that a Phytosanitary certificate is not required, prior to purchase.
A special note for Australian customers: although we can send seed products to you as our seeds are a permitted variety, we will have to remove any soil packs/soil pellets in any of our kits as these are not permitted entry into Australia. You will receive everything else.
If you do require a Phytosanitary certificate, please contact us and we will be happy to assist with this.
